Audience Building and Troubleshooting

1. Introduction to Audience Segmentation 0:00

• OurPeople allows you to segment audiences for targeted communication using Tags.
• This prevents irrelevant messages and reduces communication overload.

2. Creating a Broadcast 0:18

• Start by creating your broadcast in OurPeople.
• Tap 'next' to preview your broadcast.

3. Editing Broadcast Audience 0:30

• Access the audience editing feature after previewing your broadcast.
• In this example, we show a Warehouse, General Manager, and Executive Team filter.

4. Selecting Specific Audience 0:37

• Click 'Edit Criteria' and 'Add Criteria'.
• Type 'Warehouse' to filter for the Warehouse team.

5. Narrowing Down to Specific Roles 0:53

• Further refine the audience by adding job title criteria.
• Type 'General Manager' to select only the General Manager of the Warehouse.

6. Adding Additional Groups 1:12

• Include other relevant groups, like the Executive Team.
• This will reset the audience count to include all relevant members.

7. Understanding Audience Composition 1:45

• The audience now includes the General Manager of the Warehouse and the Executive Team members.

8. Common Issues with Audience Segmentation 2:00

• If you encounter a zero recipient error, it may be due to overly restrictive filters.

9. Troubleshooting Audience Filters 2:17

• Example: Removing a filter that doesn't match any recipients will resolve the issue.

10. Finalizing the Broadcast 2:39

• After correcting filters, you can continue to add groups or criteria as needed.