Broadcast Reporting

Broadcast reporting allows you to track and analyze the performance and engagement of your broadcasts. It provides valuable insights into how your audience interacts with your messages. You can see who received your broadcast, how they were notified (via push notifications, email, or SMS), who has seen your message, who hasn't, and how they've engaged with your content. This information helps you assess the effectiveness of your broadcasts, view results from two-way communication cards, and target your audience more effectively in the future.

Steps on How to View Reporting:

1. Go to your Recent Broadcasts Page.

2. Click on the title of the broadcast to access the Reporting Page.

3. Alternatively, you can click the "View Reports" icon located to the right of the broadcast.

4. Click "View audience" to see the list of recipients who received the broadcast.

5. Click "Notifications" to view how the audience was notified, whether through push notifications, email, or SMS. Note that the system doesn't report if users have turned off their notifications.

6. Click "Seen" to access the list of audience members who have seen the broadcast.

7. Click "Not seen" to see the audience members who have not viewed the broadcast.

8. Click "Engagement" to understand how many audience members engaged with the broadcast. Engagement metrics reveal how users are interacting with the content.

9. Click "Not responded" to identify the audience members who haven't engaged or responded to the broadcast.

10. The Channels Reporting Infographics provide insights into which notification channels, whether they used the Web or Mobile App your audience is using to view and engage with the broadcast.

11. The "Broadcast content summary" offers a breakdown of the different cards used in this specific broadcast, along with card-specific reporting on who has seen and engaged with them.

12. Click "View Card" to move into detailed reporting for the card selected within the broadcast.

13. For video cards, click "Watch" to view the videos.

14. To see images used in the broadcast, click "View Image." 

15. For Quiz Cards, you can see who answered correctly and who didn't.

16. With the Status bars to the right, you can also view who has/hasn't engaged or responded to the broadcast.

17. Filter users by their status to get a clearer view of the audience reached.

18. Click "All notification channels" to view the channels through which your audience opened the broadcast.

19. For broadcasts involving Shift Cover, you can also view these in events, click on the title of the Cover Request to view reporting on who requested, declined, or did not respond.

20. If necessary, you can assign shift cover by clicking "Assign" and confirming the assignment to a team member.

21. To export reporting data for further analysis, click "Export responses." This action generates a .CSV file that can be opened using spreadsheet software like Excel, Numbers, or Google Sheets.