Broadcast Reporting

Broadcast reporting allows you to track and analyze the performance and engagement of your broadcasts. It provides valuable insights into how your audience interacts with your messages. You can see who received your broadcast, how they were notified (via push notifications, email, or SMS), who has seen your message, who hasn't, and how they've engaged with your content. This information helps you assess the effectiveness of your broadcasts, view results from two-way communication cards, and target your audience more effectively in the future.

1. From your Recent Broadcasts Page

2. By Clicking on the Broadcast Title in Recent Broadcast you are taken to the Reporting Page.

You can also reach this page by selecting the "View Reports" Icon to the right of the Broadcast.

3. Click "View audience" to view the audience the Broadcast was sent to.

4. Click "Notifications" to view how the Audience was notified.

Push Notification, Email, or SMS

⚠️: The system does not report if the person has turned off their notifications.

5. Click "Seen" to view the Audience who has seen the Broadcast.

6. Click "Not seen" to view the Audience who has not viewed the Broadcast.

7. Click "Engagement" to view the Audience who has engaged with the Broadcast.

💡: Engagement - reflects how people are interacting with the card. For example, if you send out a comment card and ask for Feedback, 100% of your team may have seen this card but only 50% Engaged with the card providing Feedback.

8. Click "Not responded" to view the Audience who has not engaged with the cards or responded to the Broadcast.

9. The Channels reporting Infographics let you know which notification channel and service your Audience is viewing and engaging with the Broadcast.

10. The "Broadcast content summary" gives you a breakdown of the different cards that were used in this specific Broadcast and a card-by-card report on Seen/Engagement.

11. Click "Watch" to watch the video that was attached to the video card.

12. Click "View Image" to view the Image that was used in the Broadcasts.

13. Click "View Card" to bring you to the card you would like to view reporting on.

14. Clicking on the individual boxes for the card reporting will let you know who has responded/engaged with that specific card.

15. For Quiz Cards you can see who answered correctly and who didn't.

16. You can also view who hasn't engaged/responded to the Broadcast.

17. You have filter options for the status of a person's account.

18. Click "All notification channels" to view the channels through which your Audience opened the Broadcast.

19. For Shift Cover in Broadcasts, click on the title of the Cover Request.

20. You can view the reporting on who Requested, Declined, or Not Responded.

To assign this shift you would select "Requested" for the next step.

21. Click the "More Options" Icon.

22. Click "Assign" to assign the coverage to that person.

23. Confirm that you'd like to assign it to that person.

24. You are also able to export your reporting with the "Export responses". This will give you a .CSV File that you will be able to open with a program such as Excel, Numbers, or Google Sheets.