Effective communication relies on understanding the status of messages across various platforms. Whether you’re sending broadcasts, SMS, emails, or push notifications, each channel has its unique set of statuses that indicate the lifecycle of your messages.
This article breaks down the different statuses associated with broadcasts and recipient notifications, providing clarity on what each status means and the potential reasons for any failures. With this knowledge, you can better manage your communication strategies and ensure that your messages reach their intended audiences.
Broadcast Statuses
- Draft: Not yet published; editable.
- Scheduled: Published and set to be sent at a future time.
- Failed: Sending was unsuccessful.
- Sent: Successfully delivered.
- Redacted: Previously sent but has been withdrawn.
- Impression: The broadcast appears on the recipients screen regardless whether they interact with it.
Delivery Icons
Impression Text Email Push
These are the icons you will see beside a recipients name with the colours indicating the status of the method of delivery:
Green- Delivered
Red- Failed
Black- Sent (push)
Text Recipient Statuses
- Pending: Not yet scheduled.
- Scheduled: Queued for sending by the SMS service.
- Delivered: Successfully delivered.
- Failed: Sending failed due to one of the following reasons:
- Insufficient credits: No available SMS credits.
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Recipient unsubscribed: Previously opted out by texting 'Stop' back to your OurPeople number
- Message blocked by carrier: Carrier blocked the message.
- Temporary error: A temporary issue occurred.
- Handset unreachable: The device could not be contacted.
- Unreachable number: The number is not reachable.
- Region not supported: Number belongs to an unsupported region.
- Messaging not supported: Number does not support messaging.
Email Recipient Statuses
- Pending: Not yet scheduled.
- Scheduled: Queued for sending by the email service.
- Delivered: Successfully delivered.
- Failed: Sending failed due to one of the following reasons:
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Recipient unsubscribed: Previously opted out.
- Temporary error: A temporary issue occurred.
Push Recipient Statuses
- Pending: Not yet submitted.
- Submitted: Sent by the push service (delivery not guaranteed).
- Failed: Sending failed due to one of the following reasons:
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Temporary error: A temporary issue occurred.
1. From the home feed, select 'Show all'.
2. Click on a broadcast to see the delivery report and status details.
3. Click "View" on recipients. This will show you who the broadcast was sent to and the method of delivery.
4. Select a name to see the delivery details.
5. In this view, you will see all the delivery information. Click "Close" to return to recipients list.
6. Click "Back" to return to Broadcast report.
7. Alternatively, select the 'Delivered data' to see the delivery details. Then select "View"
8. Click on a recipients name for delivery and status details.
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