Effective communication relies on understanding the status of messages across various platforms. Whether you’re sending broadcasts, SMS, emails, or push notifications, each channel has its unique set of statuses that indicate the lifecycle of your messages.
This article breaks down the different statuses associated with broadcasts reports and recipient notifications, providing clarity on what each status means and the potential reasons for any failures. With this knowledge, you can better manage your communication strategies and ensure that your messages reach their intended audiences.
Broadcast Statuses
- Draft: Not yet published; editable.
- Scheduled: Published and set to be sent at a future time.
- Failed: Sending was unsuccessful.
- Sent: Successfully delivered.
- Redacted: Previously sent but has been withdrawn.
Delivery Icons
Impression Text Email Push
These are the icons you will see beside a recipients name with the colours indicating the status of the method of delivery:
Green- Delivered
Red- Failed
Black- Sent (push)
Text Recipient Statuses
- Pending: Not yet scheduled.
- Scheduled: Queued for sending by the SMS service.
- Delivered: Successfully delivered.
- Failed: Sending failed due to one of the following reasons:
- Insufficient credits: No available SMS credits.
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Recipient unsubscribed: Previously opted out by texting 'Stop' back to your OurPeople number
- Message blocked by carrier: Carrier blocked the message.
- Temporary error: A temporary issue occurred.
- Handset unreachable: The device could not be contacted.
- Unreachable number: The number is not reachable.
- Region not supported: Number belongs to an unsupported region.
- Messaging not supported: Number does not support messaging.
Email Recipient Statuses
- Pending: Not yet scheduled.
- Scheduled: Queued for sending by the email service.
- Delivered: Successfully delivered.
- Failed: Sending failed due to one of the following reasons:
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Recipient unsubscribed: Previously opted out.
- Temporary error: A temporary issue occurred.
Push Recipient Statuses
- Pending: Not yet submitted.
- Submitted: Sent by the push service (delivery not guaranteed).
- Failed: Sending failed due to one of the following reasons:
- Recipient disabled notifications: Preferences set to not receive.
- Recipient snoozed notifications: Temporarily paused notifications.
- Recipient frozen: Account is frozen.
- Temporary error: A temporary issue occurred.
1. From the home feed, select 'Show all'.
2. Click on a broadcast to see the delivery report and status details.
3. Click "View" on recipients. This will show you who the broadcast was sent to and the method of delivery.
4. Select a name to see the delivery details.
5. In this view, you will see all the delivery information. Click "Close" to return to recipients list.
6. Click "Back" to return to Broadcast report.
7. By selecting 'View' you can confirm the user's who have successfully received the Broadcast.
8. This screen will also outline the Delivery Details.
9. Outlining any failures in the various notifications sent out for the Broadcast.
10. Click "Show more" to view the Impression and Open metrics.
11. Impression being when a user views the Broadcast on their OurPeople Home screen without selecting 'more', whereas Opened outlines those that have either clicked on the link in the text message or selected 'more' from the Home screen to fully view the Broadcast.
12. When a Feedback block type has been used in the Broadcast, you will have the option to 'View Report', which will outline all Feedback responses provided.
13. The Feedback Report is able to be exported via .csv.
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