Q: How do I reset my password or get login support?
A: If you have an active OurPeople account, select Forgot Password when logging in. A confirmation code will be sent to the phone number or email address associated with your account. If you need additional help, e-mail support@ourpeople.com or visit Ourpeople.com and use the chat feature.
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Q: Can I access OurPeople from my mobile device?
A: Yes! OurPeople can be accessed from your phone, tablet, or computer using a web browser. Because OurPeople is cloud-based, an internet connection is required for full functionality.
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Q: How do I add, invite, or manage team members?
A: Global Admins and Team Admins can manage users within their account. Depending on your company's setup, users may be added manually or automatically through an integration. If your company uses an integration such as BambooHR, Paycor, Paychex, or ADP, employee information is automatically synced with OurPeople on a regular basis.
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Q: How does the OurPeople Web App work?
A: The OurPeople Web App allows you to access OurPeople directly from your phone, tablet, or computer without downloading an application.
To log in:
- Open the OurPeople Web App in your browser.
- Enter your mobile phone number or e-mail address
- Enter the 6-digit PIN sent to your device.
Links sent through OurPeople text messages can also open directly in the Web App. These may include:
- Documents
- Videos and audio
- Surveys
- Skills and training
- Company resources
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Q: Can I message my company or manager through OurPeople?
A: Depending on your company's OurPeople setup, you may have access to Ask + Live or the legacy Chat feature. These tools may allow you to communicate directly with your manager, team, or company. Available features may vary based on your company's configuration.
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Q: How do I find my company's OurPeople texting number?
A: For employees: Use the Help function within OurPeople to open a support chat. For Global Admins: After logging in, go to Settings → Messaging Phone Number.
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Q: How do I contact OurPeople Support?
A: We're here to help, you can email support@ourpeople.com or visit OurPeople.com and use the Chat Feature.
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Q: How do I change my profile or language?
A: After logging in:
- Click your name in the lower-left corner.
- Select View Account.
- Select Details.
- Choose your preferred Language.
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Q: How do I change my message notifications?
A: You can manage your notification preferences from your account settings.
- After logging in:
- Click your name in the lower-left corner.
- Select View Account.
- Select Notifications.
- Adjust your preferences for text, email, and push notifications.