Reactivating (unfreezing) a Team Member

Who can use this feature?

   Global Admin        Team Admin

Every Team Member who exists within the Our People database is tied to a mobile phone number, making it impossible to add the same individual with the same mobile number into the system twice.

If a Team Member has been absent for a significant period of time and needs to be reactivated into the system, please follow the following steps:

STEP 1: From the navigation menu, select People.

STEP 2: From the People navigation menu, select Frozen.

STEP 3: Search for the Team Member you wish to reactivate using the "Search" box.

 STEP 5: Click "Unfreeze" at the top right of the Team Member's profile. You'll be asked to confirm, click "OK". The Team Member will be unfrozen.