Who can use this feature?
Global Admin Team Admin
Any Team Member can be deactivated (frozen) by a relevant Global User or Team Admin. Team Members are frozen because they have left the business. If the Team Member has switched to a different Location or Team, please read Editing a Team Member.
To freeze a Team Member:
STEP 1: From the Navigation menu, select People.
STEP 2: The Active tab will be loaded automatically. If you wish to freeze a "Pending" member, make sure the "Pending Tab" is selected.
STEP 3: Search for the Team Member you wish to freeze using the "search" box.
STEP 4: Click the menu button to the right of the Team Member you wish to freeze and click "View Profile"
Step 5: Click "freeze" at the top right of the Team Member's profile. The Admin will be asked to confirm, click "OK". The Team Member will be deactivated and can be found in the Frozen Tab.
Freezing a Team Member removes access to ALL Teams. If you wish to remove the Team Member from a single Team please see Editing Team Members.